• An effective au pair candidate must be at least 18 years of age, must have completed high school or the equivalent and be in good mental and physical health. TutorBox respects that training and experience varies widely among au pairs but a genuine respect for, ability with and devotion to children is considered essential by TutorBox.
• Our au pairs must have a Matric (or an equivalent certification).
• They must have a driver's licence and own a reliable roadworthy car.
• Many have or are working towards tertiary education qualifications. 
• The au pair’s duties and times can be tailored to your specific needs, i.e. either live-in with the family, or live-out, work a full day or maybe mornings / afternoons only. 
• The au pair can also stay at your house (day and night), looking after your children while you are away. 

• Fetching the children from school
• Supervising homework
• Taking children to extra-murals
• Preparing the children’s meals
• Household errands such as shopping etc.
• Take sole charge of the children when on duty
• Does not do housework unless it is completely related to the children
• May live in or live out
• Organises and carries out the children's daily routine
• Oversees homework and checks that it is completed – this is not actual tutoring
• Provides age appropriate stimulation for the children in his/her care
• May carry out household management tasks e.g. grocery shopping, paying bills, menu planning etc.
• Is trained and/or has experience in caring for children
• Should not be seen as a mother substitute but rather an extra pair of helping hands
• These duties can be tailor-made to suit your exact requirements

• Our tutors must have a Matric (or an equivalent certification).
• Our tutors must have received a distinction or a minimum mark of at least 75% in the subjects they wish to tutor or they need to be studying or have studied an Educational Degree or Diploma.
• They have a driver’s licence and car or have reliable transport to get to lessons.
• Lessons are one hour in duration, however the tutor's duties and times can be tailored to your specific needs.
• TutorBox has seen wonderful progress and scholastic improvement should all parties be full committed and substantial time be given.

Our tutors fall into the following categories:

University Student Tutors
Have received a distinction or a minimum mark of at least 75% in the subjects they want to tutor or are studying in the field they wish to tutor. They may also be completing their degree in Education.

Graduate Tutors
Have a degree and are often studying towards their Honours, Masters or a further degree. They too have received a distinction or a minimum mark of at least 75% in the subjects they want to tutor or have studied in the field they wish to tutor.

Qualified Teachers
Have received a teaching degree, diploma or have completed a PGCE (Post Graduate Certificate in Education). Generally, our teachers are subject specific except in Foundation Phase and Intermediate Phase where they can assist across the board in all subjects.

Remedial Teachers
Are qualified teachers who have gone on to further their studies in remediation, special or inclusive education (specialists in academic support).

Facilitators, Readers and Scribes
These candidates can be university students, graduates, teachers or remedial teachers depending on the client’s requirements 
Readers and Scribes are prepared and au fait with the manner in which they need to conduct themselves and their duties.

• Tutors assist with one-on-one lessons.
• They can make an impact quickly but they are not a quick fix.
• Lessons can be increased as and when needed (i.e. during exams etc.)
• They are not miracle workers – this process needs commitment from all parties and is not the sole responsibility of the tutor.
• They can often assist the learner by providing motivation and inspiration.
• They are prepared and can bring in extra resources if needed. TutorBox has a resource library available to all tutors.
• They help the learner focus on what is important and what the learner needs to know.
• They assist with homework and recap on school work. 
• They can assist with test and exam preparation and study skills.
• They can help with speeches and prepared reading as well as provide project assistance.
• They can help with under achievement in general or in specific subject areas – we cater to all subject areas and all ages.
• Our tutors are able to give the extra boost to assist learners in achieving a higher grade.
• They can provide assistance with low self-esteem or lack of confidence. 
• Remedial Teachers can provide special educational support to learners requiring additional learning assistance or remediation.
• We can also provide facilitation, invigilation and amanuensis (concession assistance). 
• They provide assistance to support learners in private homes, schools and/or home schools.

TutorBox endeavours to place only the very best au pairs and tutors. All our candidates go through an intense interview process, which includes a pre-screening procedure, a face-to-face interview, our personality assessment as well as external reference checks to ensure their suitability for au pairing and tutoring work. 
We assess each candidate’s ability to nurture, their maturity, their reliability, their competency and responsibility. Police clearances and ITC checks can also be done.

Follow our easy 5 step process online and you will have a solution in no time.

Step 1 – Register and create a profile for yourself. There is no cost to do this. At this point, TutorBox will receive your contact information and details of the service recipient/s.

Step 2 – Complete a candidate request form. This form will give TutorBox the information we require to find the best solution for you.

Step 3 – TutorBox will send you the CVs of possible candidates.

Step 4 – You choose your preferred candidate. You can interview any number of candidates or go on TutorBox’s recommendation.

Step 5 – Your tuition, childcare and/or homecare can commence.

It will cost you nothing to register online with TutorBox. Our clients pay a once-off initiation fee of R474.40 incl VAT, only once we are certain that we are able to fulfil your requirements and have sent you a minimum of one CV. Once you have completed your client profile you will be able to access a pricing structure for your exact requirements. Alternatively, please feel free to contact TutorBox on 082 925 3977.

• Our offices are based in Bedfordview, Gauteng. However, we successfully place candidates with clients across Gauteng, in Cape Town and in Kwa-Zulu Natal North Coast.
• With TutorBox Live you will be able to have access to our vast database of tutors, anytime, anywhere, provided you have an internet connection. Watch this space for more information.

TutorBox offers five placement options:

1 The first option is semi-permanent contract (monthly invoicing system) which has no placement fee but a R201.25 (inclusive of VAT) admin fee per month. The specific rates per hour can be assessed once you have registered.  

2 The second placement option is an annual renewable contract with the candidate. Here the client pays the candidate a set monthly salary (obviously mutually agreed upon by all parties) and TutorBox takes a placement fee of 10% of the candidate’s annual remuneration package.

3 The third option is a once-off placement fee equal to 15% of the candidate’s annual remuneration package.

4 The fourth option is a fixed term period contract (more than 3 and less than 12 months), where the client pays the candidate a set monthly salary and TutorBox takes a placement fee equal to 12% of the candidate’s remuneration package for that fixed term period.

5 The fifth option is a temporary contract (three months or less), where the client pays the candidate an amount for the temporary period and TutorBox takes a placement fee equal to 30% of the candidate’s remuneration package for the temporary period.

One-on-one lessons and ad hoc childcare work on a semi-permanent (monthly invoicing system) contract. With this contract, the candidate will keep a record the hours he/she works with your family, from the 16th of one month to the 15th of the next. This allows for flexibility in terms of increasing or decreasing in terms of exams and/or during school holidays. TutorBox will invoice you for the hours worked, you will pay TutorBox and we will pay your candidate. 

With permanent contracts (as detailed in previous FAQ), you will pay the candidate directly on mutually agreeable date (normally between the 25th and the last day of the month).

Yes, all your contact details are kept private. We shall only use your personal data in the course of the performance of the provision of TutorBox services for the benefit of you or the candidate.

As per TutorBox’s Terms and Conditions, 24 hours’ notice must be given to the candidate with whom you have booked a lesson or childcare session. 30 days’ notice must be given to TutorBox if you are wishing to terminate the services completely.

There is no cancellation fee provided 24 hours’ notice is given to the candidate. Should this not occur, then you will be charged for the services.

In terms of terminating the services completely, payment in lieu of notice will be accepted should you not wish the candidate to continue working for the 30 days.

• If you are working on our semi-permanent (monthly invoicing system) contract, the au pair/tutor will keep a record the hours he/she works with your family, from the 16th of one month to the 15th of the next. We will invoice you for these hours, you will pay us and we will pay the tutor. 
• On permanent contracts, you will pay the candidate directly on mutually agreeable date (normally between the 25th and the last day of the month).

24 hours’ notice must be given to the candidate with whom you have booked a lesson or childcare session. 30 days’ notice must be given if you are wishing to terminate completely.

• No, not unless 24 hours’ notice is not given. Should notice not be given, then the candidates times will be charged for.
• With regard to giving termination notice, payment in lieu of notice will be accepted should you not wish the candidate to continue for the 30 days.